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Overseas Order Delivery Rules and Regulations

|SF Express|

▲ Mainland China:
‧ Only one shipment per day is allowed, if the recipient has the same phone number/ name/ ID number/ address. 
‧ Each order must not exceed 3 kg (approximately 10 bags of 8oz coffee beans) and should not include more than 10 types of items, with a maximum of 10 units per type. 
‧ Total amount of each order, including shipping fees, should be within 700 CNY. 
‧ If total amount or weight exceed this limit, we suggest to split into two orders, which we will ship each on separate days.
‧ Please ensure that the recipient's name matches the uploaded ID. It is also essential for recipient to upload both sides of identification card for verification purposes.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

For Taiwan residents in Mainland China, please upload the required documents at here

For Mainland China residents, please upload the required documents at here

*Please note that specific regulations are subject to the local customs of each country.
*For details on exporting personal shipment to Mainland China, please click here.

▲ Hong Kong/Macao:
‧ Please provide recipient's whole name, to ensure smooth processing and delivery.
‧ Maximum dimensional weight is 4.5 kg per shipment (approximately 17 bags of 8oz coffee beans). Please check your order quantity before purchase.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

▲ Singapore:
‧ Maximum dimensional weight is 4.5 kg per shipment (approximately 17 bags of 8oz coffee beans). Please check your order quantity before purchase.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.


|DHL Express|

▲ Asia/Middle East/Oceania/Europe/America:
‧ For orders exceed 10 kg, please inquire via email for a separate shipping quote.
‧ Please provide complete and detailed recipient information in *English* to facilitate smooth processing and delivery.
‧ Due to varying import tariff regulations in each country, we recommend checking the specific import duties for your shipping destination before making purchase.
‧ These two cities in Saudi Arabia is unavailable for delivery: [AL HASSA] and [AL HOFUF].
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.


|FedEx Express|

▲ Middle East/America:
‧ For orders exceed 10 kg, please inquire via email for a separate shipping quote.
‧ Please provide complete and detailed recipient information in *English* to facilitate smooth processing and delivery.
‧ Due to varying import tariff regulations in each country, we recommend checking the specific import duties for your shipping destination before making purchase.
‧ These two cities in Saudi Arabia is unavailable for delivery: [AL HASSA] and [AL HOFUF].
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.


|EMS Post/USPS Post|

▲ Asia/Middle East:
‧ For orders exceed 10 kg, please inquire via email for a separate shipping quote.
‧ Please provide complete and detailed recipient information in *English* to facilitate smooth processing and delivery.
‧ Due to varying import tariff regulations in each country, we recommend checking the specific import duties for your shipping destination before making purchase.
‧ Based on our experience, DHL/FedEx generally perform more safety and a provides a faster service.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.


|7-11 Cross-Border Pickup/Delivery|

▲ Hong Kong/Macao (Pickup):
‧ Maximum dimensional weight is 4.5 kg per shipment (approximately 17 bags of 8oz coffee beans). Please check your order quantity before purchase.
‧ Please provide the recipient's name and delivery address in *English*.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

▲ West Malaysia/Singapore (Home Delivery):
‧ Maximum dimensional weight is 4.5 kg per shipment (approximately 17 bags of 8oz coffee beans). Please check your order quantity before purchase.
‧ Please provide the recipient's name and delivery address in *English*.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

▲ Thailand (Home Delivery):
‧ Maximum dimensional weight is 20 kg per shipment . Please check your order quantity before purchase.
‧ Please provide the recipient's name and delivery address in *English*.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

▲ Vietnam (Home Delivery):
‧ Maximum dimensional weight is 3 kg per shipment . Please check your order quantity before purchase.
‧ Please provide the recipient's name and delivery address in *English*.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.

▲ Philippines (Home Delivery):
‧ Maximum dimensional weight is 20 kg per shipment . Tax exemption limit is PHP 10,000; if it exceeds the exemption limit, taxes will be charged to the recipient. Please check your order quantity before purchase.
‧ Please provide the recipient's name and delivery address in *English*.
‧ Freight charges are calculated based on dimensional weight of the parcel, and we will cover a portion of the costs.





- For related collaboration, please contact us via email. -
kakalove@echos.com.tw / kahiyuho@gmail.com